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PRIVACY & SECURITY-
PRIVATE INFORMATION
Hairproducts.com respects your privacy and will only use your personal information to complete your transaction with us. We will never share your private information with any third party which is not directly associated with our company. Your personal and private information is respected and safe with us.
SECURITY INFORMATION
Hairproducts.com uses 128-bit encryption keeping information transmitted to us safe and secure during its transmission. We operate a secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the information provided by our customers. Note: We have links to other websites on Hairproducts.com and we are not responsible for the privacy practices or the content of such other websites.
GENERAL SHIPPING PROCEDURES-
SHIPPING CARRIERS
All orders will be shipped either by UPS, FedEx or USPS depending on availability and other delivery factors. If you would like your order shipped by a specific carrier, you must contact us in advance to make arrangements.
PROCESSING AND SHIPPING GENERAL
All “in stock” orders including expedited orders which are received by 8:pm U.S Pacific Standard Time will be processed and usually shipped within 24 hours on most occasions, however, it can take up to 3 business days. “Business Days” (Do Not Include Saturdays & Sundays) due to unexpected delays such as backorders or backed up orders, please see details below.
IN STOCK, SPECIAL ORDERS, BACKORDERS, OUT OF STOCK AND DISCONTINUED ITEMS
On occasions multiple item/s maybe placed by more than one customer at the same time causing us to be temporarily out of stock for that specific item/s. If this occurs with your transaction, it may cause a slight delay with shipping time to your destination. If we are unable to ship your order within 3-4 business days from the date you’ve placed your order, then you will be immediately notified by email or telephone to be given the status and alternative available options to proceed with your order.
HOLIDAYS AND WEEKENDS
Orders placed over a Holiday, Late Friday or a Weekend (Sat-Sun) will be processed and shipped the following business day/s.
MILITARY APO/FPO
We can only use USPS (United States Postal Service) to ship to Military Addresses.
FREE DOMESTIC SHIPPING
Any items with "Free Shipping" will only be shipped free to the contingent 48 U.S states.
INTERNATIONAL SHIPPING AND OTHER FEES
All Carriers are considered when shipping International packages. Shipments outside of the U.S may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Broker Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are NOT collected for our benefit. These "import" fees are not a part of our shipping charges. These are fees imposed by your country's customs laws. Please contact your local carriers and customs department to learn more about these fees. You the “importer” will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees which may apply at the time package is delivered to you. If you would like to specify a carrier in particular, you must contact us in advance before we process and ship out your order. You may contact us at 818-503-4806 M-F 9-5 PST or by email at hairproducts.com/contact.php
GENERAL CARRIER DELIVERY TIMES IN U.S
- Ground or Standard Delivery in the U.S may take 2-6 business days depending on area being delivered to.
- USPS Priority Mail may take 2-4 business days to arrive depending on area being delivered to.
- USPS Military Address APO/FPO may take 5-12 days to arrive depending on area being delivered to.
P.O BOX DELIVERY
Packages shipped to P.O Boxes will only be delivered by USPS United States Postal Service.
INTERNATIONAL DELIVERY TIMES
Delivery time for international packages vary widely depending on various factors such as Country, Customs, Carrier and Method of Shipment. We typically will ship any approved international order within 2-4 business days. Most orders will ship USPS United States Postal Service, unless requested otherwise. Please contact us for more information and an estimated time of arrival to your destination.
RETURN POLICIES AND INSTRUCTIONS-
MONEY BACK RETURN POLICY SUMMARY
WE OFFER AN AMAZING 60 DAY NO-HASSLE SATISFACTION GUARANTEE ON ALL ITEMS, UNLESS OTHERWISE STATED OR INDIVIDUALLY MARKED DIFFERENTLY*. Hairproducts.com wants you to have a great shopping experience and be fully satisfied with your purchase. If you are not completely satisfied with your purchase we will gladly accept your return within 60 days of your purchase receipt date. You (customer) will be refunded less any applicable shipping costs (Note: If you were not charged shipping or an item was "Free Shipping", an average shipping rate will be used) and a 10-15% administration "restocking" reprocessing fee. You (customer) are responsible for all shipping charges back to us. Shipping rates for free shipping items will be estimated based on the method shipped. However, If return is the result of our error, there will be no administration "restocking" reprocessing fee and we will pay for shipping both ways and/or find a mutually suitable resolution to satisfactorily correct the error. Please continue to read below on how to request a R.A.F (Return Authorization Form).
EXCHANGE RETURN POLICY
If you would like to exchange an item please contact us within 60 days of receipt date to request an exchange. You (customer) are responsible for all shipping charges back to us. However, If return is the result of our error, there will be no administration "restocking" reprocessing fee and we will pay for shipping both ways and/or find a mutually suitable resolution to satisfactorily correct the error. Please continue to read below to request a R.A.F (Return Authorization Form).
SALON FURNITURE AND SPECIAL ORDER MONEY BACK RETURN POLICY
Note: *We offer a 10 day satisfaction guarantee policy on all Special Order Salon Furniture and other "Special Order" items. There will be a 25% administration "restocking" processing fee on any returns or exchanges of Salon Furniture and "Special Order" items. However, If return is the result of our error, there will be no administration "restocking" reprocessing fee and we will pay for shipping both ways and/or find a mutually suitable resolution to satisfactorily correct the error. Note: There will be a 15% administration restocking" reprocessing fee on any exchanges of Salon Furniture and "Special Order" items.
FINAL SALE ITEMS
Note: *All
SALES ARE FINAL for Select Brushes, Combs, All Chemical and Supplement type items such as Shampoos, Conditioners, Soaps, Liquids, Creams, Lotions, Oils, Vitamins, and Similar Items.
CONTACT US FOR A "RETURN AUTHORIZATION FORM" BEFORE RETURNING ITEMS
A "RAF" (Return Authorization Form) at www.hpraf.com or returns.hairproducts.com is required with all returns and exchanges. Failure to use an RAF when returning item/s, may result in loss, delay or refusal of return.
CUSTOMER REFUSAL OF DELIVERED PACKAGE
We do not encourage refusals of packages, at anytime. There will be a 15% restocking fee on all refused packages and Customer will be charged shipping fees both ways. Customer may be held responsible for 100% of the order purchase price, including shipping, if package is lost or stolen. If package arrives back to us in satisfactory condition, Customer will be refunded less any applicable administration fees, restocking fees and shipping fees.
GOOD FAITH INSPECTION OF RETURNS
We reserve the right to evaluate and inspect all returns, in good faith, and approve or disapprove the return based on our return policy and guidelines.
AFTER 30 DAYS
After 30 days, we are unable to accept any returns or exchanges. However, you may contact the manufacturer of item/s to consider their warranty or satisfaction guarantee. If your matter has still not been resolved, please contact us, we will try to assist you further.
Ship returns to:
All Essentials, Inc.
Hairproducts.com
7069 ½ Vineland Avenue
North Hollywood, CA 91605
Ph. 818-503-4806
Fax.818-503-4899
DISCLAIMERS-
The Manufacturers and Distributors of the items/products being offered for sale are the owners of their registered trademarks, logos, packaging and copyrights. Hairproducts.com and/or All Essentials, Inc. (A.E. Inc-Online Products) are not related and/or affiliated with any of the manufacturers or licensed distributors of the products and/or brands for sale on this website. Any advice and/or information provided on Hairproducts.com are for informational purposes only. The information listed about the items/products on this website are not to be taken as professional advice from Hairproducts.com, its partners or parent companies. Most information listed about each item/product is taken from the labels of the product or from the manufacturer's advertising material. Hairproducts.com, its partners and parent companies are not responsible for any statements or claims that various manufacturers/companies/distributors make about their items/products. Some typographical errors may have been made during copy processing on this website or by the manufacturers of the product. All item/product information, directions, descriptions, articles, etc...are taken directly from the manufacturer's packaging for the purpose of describing the item/product to the customers. Hairproducts.com makes no claims or warranties for any items/products which are listed at Hairproducts.com. Hairproducts.com, its partners and parent companies cannot be held responsible for any typographical errors, product formulation changes and/or service changes. Any similarity of copy or content on this website to other websites is consequential. Information, Images and Content contained herein on Hairproducts.com cannot be copied or used in anyway, without our prior written consent. By viewing this website and / or purchasing product from this website, you agree to hold Hairproducts.com, All Essentials, Inc, its partners and parent companies harmless of any and all lawsuits or injunctions related to any of this website’s content, copy, images, information, type of items/ products listed, product's performance, product's condition, product's reliability, manufacturer claims and /or anything else similar herein. Revised or updated 8/15/09
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